Responsible Gaming
Table of Contents
Voluntary Self Exclusion Program
When it authorized sports wagering, North Carolina required the creation of a voluntary self-exclusion program. This responsible gaming measure helps individuals control or block their own access to legal gambling on sports and horse racing. All licensed gambling operators are required to participate in and support the program. The program is confidential. Operators are required to keep your data confidential and secure.
By enrolling, you acknowledge that:
- You are prevented from participating in sports wagering and pari-mutuel wagering in the state and from collecting or recovering any losses.
- You may be refused entry or removed from a wagering facility.
- You will not engage in wagering for the duration of the exclusion period.
- Your information will be held confidential and securely with licensed operators in the state and may be shared with their affiliates outside of North Carolina for program purposes only.
- You will notify the Commission about changes in address and contact information.
How the Voluntary Self-Exclusion Program Works
The program offers people the ability to exclude themselves from sports and pari-mutuel wagering for one year, three years, five years, or a lifetime. The length of time you participate in the program is up to you.
Once validated, you will not be able to place sports or pari-mutuel horse races bets with a licensed operator in North Carolina using any device or at a sports book while the ban is in place.
- If you visit a wagering facility, you will be barred from entering or you will be asked to leave. Any winnings will be surrendered and become unclaimed. Any losses incurred cannot be recovered.
- If you have unencumbered funds in your account before the exclusion begins, those monies will be refunded to you.
You should also be aware that an operator may also ban you from its land-based properties as well as its online gaming and online wagering platforms in other states. You may also forfeit any account rewards points you may have accumulated in North Carolina or elsewhere.
During the exclusion time, operators must make commercially reasonable efforts to avoid sending you targeted mailings, advertisements, marketing materials, or other promotional materials.
How to Enroll
To enroll in the Voluntary Self-Exclusion Program, fill out the Enrollment Form. You will be asked to verify your identity when you enroll; please be prepared to show your government issued identification or answer unique verification questions.
By completing and submitting the Enrollment Form, you join the self-exclusion program and your name will be shared with all licensed operators in North Carolina. Licensed operators in North Carolina will use that list to implement technical systems to block you from participating in sports betting and advance deposit account wagering on horse races. The self-exclusion typically takes effect within three to four business days.
- You can also enroll at a Claims Center operated by the North Carolina Education lottery.
Removal from Voluntary Self-Exclusion Program
Your name will automatically be removed from the list when the time period you selected is complete.
Counseling is available for those participating in the self-exclusion program.
Under limited circumstances, such as in the case of mistaken identity or fraud, a person may petition the Commission for removal from the Voluntary Self-Exclusion Program via a written request.
- If you have questions about being removed from the self-exclusion program, send an email to [email protected].
North Carolina State Lottery Commission
Additional Information
